1. Please provide your Order ID to help us to check your the product model and manufacture year quickly .
2. Please also send us Videos (youtube links) or Images for the problem you have and this will help us identify your problems shortly so that we can provide you effective solutions back timely and rightly.
You can send us email to firstname.lastname@example.org. Your emails will be replied within 24 hours during the working days, however, we may reply in 48 hours if emails are received during the weekend or holidays.